暴雪公司顾客满意度调查

欢迎参加本次答题

Q1：Howold are you?

12-18

19-25

26-29

More than 30

Q2：Buythe Blizzard Company products for your economy has some effect?

Yes

No

Q3：How many years you used Blizzard Company's products?

Never

Less than 1 year

1-3 years

4-6 years

More than 6 years

Q4：Why you want to buy the Blizzard Company’s products?

The game quality

The game type

Customer service

Play gmaes online with your friends

Q5：Howmany Blizzard Company's products meet your expectations?

1-2

3

4

5

Q6：Whenthe Blizzard Company’s product after the release, and after a gap between yourexpectations, you will buy?

Yes

The contrast is not very big I will buy

No

Q7：The following what factors lead to you give up to buy Blizzard Company’sproducts?

The price is too high

Other companys have a better product.

Not satisfied with the products

I don't want to use a similar product

Q8：If other company (such asEA) releases a new pretty good game, what is your decision to purchase game?

Still choose Blizzard!

Purchase the better game (EA)!

Purchase both of them

Purchase nothing!

Depend on the quality of the game

Q9：Doyou think Blizzard Company's after-sales service is good or not good?

Good

Not good

Q10：The main reason why do youthink blizzard customer service is not good?

The lack of customer service telephone

Delay in solving the problem

The problem cannot be solved

Service personal have bad attitude

Q11：Which is your preferred wayto solve the problem?

One-to-one online service

By telephone

By message reply

Face to face

Q12：How long to solve theproblem can you accept?

At once

Half a day

One day

More than one day